Introduction
The rapidly changing world of the 21st century and its unpredictable social, political, economic, and military dynamics create multidimensional and complex problems that are difficult for states to solve. As solving such complex issues requires data and evidence-based analysis by collecting and processing large amounts of data, using new technologies and innovative applications has become a necessity rather than a choice for policymakers and decision-makers. In this process, new technologies have become essential analysis tools in the hands of policymakers. While technological developments reveal new opportunities that will make people’s lives easier, they also create various opportunities for managers, such as better and faster planning, decision-making, implementation, and evaluation. New information and communication technologies (ICT) and new administrative tools can be used to investigate the problems, define and solve them, and evaluate the implementations. Developments in the field of ICT have positively affected the classical bureaucratic structures, and a new design is being formed that makes it possible to speed up and simplify processes at a lower cost. Recent technological developments also affect the relations between governments and citizens. Governments aim to create more effective and efficient administrative procedures, and citizens expect more transparent and accountable administrations. Digitalized services and technological developments could help administrations fulfill these goals.
